Most of us are less skilled at handling conflict than we should be. Although studies show that negotiating behavior is usually the best response to conflict, negotiation is a difficult endeavor - one that requires incredible skill and thought.

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

Learn the skills used by top producing sales professionals. It teaches the proper methodology of cold calling and how to systematically qualify your prospects. Gain experience in goal setting to ensure successful telephone work.